Anti-Spam Policy
Last updated: November 19, 2024
Pesudavil ("we", "us", "our") operates the platform available at pesudavil.biz and is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy describes the standards we apply to all electronic communications sent through or in connection with our services, and the expectations we place on all users of our platform.
By using our services, you agree to comply with this policy in full. Failure to do so may result in suspension or termination of your account and, where applicable, reporting to relevant authorities.
1. Scope of This Policy
This policy applies to:
All electronic messages sent using tools, features, or integrations provided by our platform, including but not limited to automated notifications, workshop invitations, collaboration messages, and user-generated communications directed at other users or external recipients.
All users who access or use our services in any capacity, including individual learners, workshop facilitators, organizational administrators, and third-party integrators.
All communications sent on behalf of Pesudavil by our team, including promotional, transactional, and operational messages.
2. Definition of Spam
For the purposes of this policy, "spam" refers to any unsolicited, bulk, or deceptive electronic communication. This includes but is not limited to:
Unsolicited commercial messages sent to recipients who have not given explicit prior consent to receive them.
Messages sent in bulk to large numbers of recipients without a legitimate relationship or prior opt-in.
Communications that contain false, misleading, or deceptive sender information, subject lines, or content.
Messages that obscure the true identity or origin of the sender.
Repeated or automated messages sent with the intent to annoy, overwhelm, or harass recipients.
Phishing attempts, messages containing malicious links, or communications designed to obtain personal or financial information through deception.
3. Our Commitments as a Sender
3.1 Consent-Based Communication
We send electronic communications only to individuals who have provided their contact information voluntarily and who have opted in to receive communications from us, either during account registration, through platform interactions, or via explicit subscription to specific communication types.
3.2 Honest Identification
All communications sent by Pesudavil clearly identify us as the sender. We do not use misleading subject lines, disguised sender addresses, or deceptive routing information in any message we send.
3.3 Unsubscribe Mechanism
Every marketing or promotional message we send includes a clear, functional, and accessible option to unsubscribe or opt out of future communications of that type. Opt-out requests are processed promptly, and we do not send further promotional messages to recipients who have opted out, except where required for essential service communications.
3.4 Types of Messages We Send
| Message Type | Description | Requires Opt-In |
|---|---|---|
| Transactional | Account confirmations, receipts, password resets, security alerts | No — required for service delivery |
| Operational | Platform updates, scheduled maintenance notices, policy changes | No — required for service delivery |
| Workshop Notifications | Assignment reminders, facilitator messages, collaboration alerts | Yes — as part of enrollment |
| Promotional | New features, offers, upcoming workshops, newsletters | Yes — explicit opt-in required |
3.5 Data Accuracy and List Hygiene
We maintain accurate contact lists and remove invalid, bounced, or unsubscribed addresses promptly. We do not purchase, rent, or acquire contact lists from third parties for unsolicited outreach.
4. User Obligations
All users of our platform who send or initiate any form of electronic communication through our tools agree to the following:
4.1 Prohibited Conduct
You must not use our platform to:
Send unsolicited messages to any person who has not explicitly agreed to receive communications from you.
Harvest, scrape, or collect contact information from our platform for use in external messaging campaigns.
Distribute bulk messages, chain communications, or automated mass outreach through any feature of our service.
Send messages that impersonate another person, organization, or entity.
Include false or misleading information in any message header, subject line, or message body.
Use our platform to distribute malware, phishing content, or any communication intended to deceive or harm recipients.
Circumvent or attempt to circumvent any anti-spam or filtering mechanisms we have in place.
4.2 Consent Responsibility
Where you use our platform to communicate with external parties, you are solely responsible for obtaining and maintaining the necessary consents from those recipients prior to sending any communication. You must be able to demonstrate such consent if requested.
4.3 Compliance with Applicable Laws
You are responsible for ensuring that all communications you send comply with the electronic messaging laws and regulations applicable in your jurisdiction and in the jurisdictions of your recipients. We do not waive or substitute for your own legal compliance obligations.
5. Reporting Spam
If you believe you have received a communication that violates this policy, whether from our platform or from another user of our services, we encourage you to report it to us immediately.
You may contact us at:
Email: [email protected]
Phone: +1 819 536 5222
Postal address: 234 King St S, Waterloo, ON N2J 1R3, Canada
When reporting, please include as much detail as possible: the message content, sender information, date and time received, and any other context that may assist our investigation.
We treat all reports seriously and investigate each case. Where a violation is confirmed, we take appropriate action, which may include warning the responsible user, suspending or terminating their account, and notifying relevant parties where required.
6. Enforcement and Consequences
We actively monitor platform activity for patterns consistent with spam behaviour. Where automated or manual review identifies a likely violation of this policy, we may take any of the following actions without prior notice:
Temporarily or permanently suspend the ability to send messages through our platform.
Restrict or terminate access to the account associated with the violation.
Remove content or communications that violate this policy.
Report the activity to law enforcement, regulatory bodies, or internet service providers where we consider it appropriate or are required to do so.
Pursue legal remedies available to us under applicable law.
We reserve the right to determine, at our sole discretion, what constitutes a violation of this policy and what action is appropriate in response.
7. Third-Party Integrations
Our platform may allow integration with third-party email services, communication tools, or automation platforms. Use of such integrations does not alter or reduce your obligations under this policy. You remain solely responsible for ensuring that any communication sent through a third-party integration connected to your account complies with this policy and all applicable laws.
We are not responsible for the anti-spam practices or policies of third-party services. We encourage you to review the policies of any third-party tools you connect to our platform.
8. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, platform features, or applicable standards. When we make material changes, we will update the date at the top of this page. Continued use of our services after any update constitutes your acceptance of the revised policy.
We encourage you to review this policy periodically to remain informed of our standards and your obligations.
9. Contact
If you have any questions about this Anti-Spam Policy or wish to discuss a concern related to electronic communications on our platform, please reach out to us:
[email protected]
+1 819 536 5222
234 King St S, Waterloo, ON N2J 1R3, Canada